Terms & Conditions

By accessing or using the Trionix Clinic platform, creating an account, or permitting any user to do so on your behalf, you agree to be bound by these Terms & Conditions and any policies referenced in them.

If you do not accept these terms, you must not access or use the platform. Where an individual accepts these terms on behalf of an organisation, that individual confirms they are authorised to bind the organisation.

We may update these terms from time to time. Material changes are notified in advance and are presented for acceptance in the platform, with the accepted version and date recorded against each user account.

Trionix grants the Customer a non-exclusive, non-transferable right to access and use the platform during the subscription term, for the Customer's internal clinical and administrative operations.

The platform is provided as a hosted service. No software is delivered to the Customer and no rights in the underlying software, design or documentation are transferred.

Trionix may enhance, modify or reorganise platform functionality provided that the overall service is not materially degraded during a paid subscription term.

Access is subject to an active subscription. Subscription fees, plan limits (including branches and user seats) and the billing cycle are those confirmed at the time of purchase or renewal.

A trial period is offered as stated at sign-up. If no subscription is activated at the end of the trial or a renewal payment is not received, the account may be suspended and functionality restricted.

The Customer is responsible for all activity under its user accounts, for keeping credentials confidential, and for promptly deactivating users who leave the organisation. Accounts must not be shared between individuals.

All data entered into the platform by the Customer or its users, including patient records, visits, consent records, invoices and documents, remains the property of the Customer.

Trionix processes Customer Data solely to provide, maintain, secure and support the service, and in accordance with the Customer's instructions and applicable law.

Customer Data is logically isolated per tenant. Trionix personnel do not access Customer Data other than through an explicit, logged support process initiated for troubleshooting or at the Customer's request.

On termination, the Customer may export its data as described in the applicable plan. After the retention period stated at termination, data may be permanently deleted.

The Customer is solely responsible for the accuracy, legality and quality of the data it enters, and for obtaining any patient consents and authorisations required by applicable law.

The Customer acts as the data controller in respect of patient data and remains responsible for its own regulatory obligations, including local health data and record-retention requirements.

The Customer must not upload unlawful content, or content which infringes the rights of any third party, and must configure user roles so access is limited to what each user needs.

Trionix maintains routine backups of the platform for service continuity and disaster recovery purposes. These backups are operational and are not a substitute for the Customer's own records.

Where a plan provides data export, the Customer is responsible for taking and retaining its own copies of records required for clinical, financial or legal purposes.

Restoration from Trionix backups is performed on a best-efforts basis and may not include data created after the most recent backup point.

The platform is hosted on third-party cloud infrastructure, and uses third-party providers for functions such as messaging, email delivery and analytics.

Trionix selects providers that offer appropriate technical and organisational security measures, and remains responsible for the service it delivers to the Customer.

Trionix is not liable for interruptions, changes or failures arising solely from third-party infrastructure or communication networks outside its reasonable control.

Trionix aims to make the platform available at all times, other than during planned maintenance or events beyond its reasonable control.

Where a service level commitment applies, it is set out in the applicable plan or agreement. Availability targets exclude planned maintenance, Customer-caused issues and third-party network failures.

Trionix will make reasonable efforts to notify the Customer of unplanned outages materially affecting the service and to restore it promptly.

Trionix releases updates, corrections and new functionality on an ongoing basis. Routine updates are applied without interrupting service where possible.

Planned maintenance that may cause downtime is scheduled outside normal clinic operating hours where practicable, with advance notice.

Emergency maintenance may be carried out without notice where required to preserve the security or integrity of the platform.

Trionix applies technical and organisational measures appropriate to the sensitivity of clinical data, including encryption in transit, tenant isolation enforced at the data layer, role-based access control and audit logging of sensitive actions.

Support access to a Customer tenant is explicit, limited in time and recorded. Trionix does not retain persistent access to Customer Data.

The Customer must maintain security on its side, including device security, strong credentials and prompt removal of departed users. Suspected compromise of an account must be reported to Trionix without undue delay.

Trionix will notify the Customer without undue delay of any confirmed security incident affecting its Customer Data, together with the information reasonably required for the Customer to meet its own notification obligations.